Our Mission

Mission

Birchleigh will be the first choice of anyone who finds themselves or a member of their family in need of aged residential care.

Goals

As a resident of Birchleigh, you will receive the highest standards of care and support. To maintain these high standards we strive to achieve the following goals:

• We continually seek to improve the quality of care we provide.
• Our numbers of National Certificate qualified care staff is in the top 10% in our industry.
• Our turnover of staff level is better than 90% of the industry.
• We target 100% occupancy and efficient control of costs to ensure we maintain sufficient profitability to continue to invest in the right staff, the best equipment and the most comfortable facility.

Values

When you choose Birchleigh for your care we consider it our privilege to make our facility your home and to provide you with the support and care you need. We ensure that:

• You receive the best possible care, delivered with compassion and an obsession for excellence;
• You are treated with dignity and respect;
• You are supported to maximise your independence;
• You are kept fully informed with appropriate and effective communication;
• You have any concerns and complaints listened to and responded to appropriately.

Governance and Management

Achievement of Birchleigh's Mission is guided by our Board through our Chief Executive and Management team. The Board recognises the value of investing in good people and quality infrastructure to achieve our mission of being the first choice in aged residential care. The CEO and Managers' role is to implement strategies that ensure we can deliver on this mission.