Our Care Team

The primary focus of Birchleigh’s management team and staff is to provide our residents with the best possible care, delivered in a warm and welcoming environment with compassion and an obsession for excellence. The Birchleigh care team is:

Nurse Managers:
Debbie Craigie, Catherine Brooks & Kathy Shepherd

Each of Birchleigh’s three care units is managed by a highly qualified Nurse Manager.

Between them, Debbie, Catherine and Kathy bring decades of Registered Nursing experience with much of that time focused specifically on care of the elderly.

Domestic Services Manager:
Lucy Mill

Lucy manages our in-house laundry and cleaning operations. Lucy’s role also covers the many and varied maintenance and purchasing functions that are required to keep a facility like Birchleigh well-stock and running smoothly.

Registered Nurses

Braeside Hospital also has a team of Registered Nurses to ensure we have 24 hours per day coverage for all our residents at the hospital care level. These Nurses are also available to assist with the care of residents in other parts of Birchleigh as required.

Activities Coordinators

Our objective is to keep our residents minds and bodies as active as possible. Our two Activities Coordinators, supported by activity assistants, provide a wide range of stimulating and enjoyable activity activities, events and outings targeted at the specific needs of residents to ensure their days are kept busy and enjoyable.

Care Staff

Our large team of care staff is on duty 24 hours per day to provide the quality care and support for residents at Rest Home, Dementia or Hospital level of care.

Staff Development

Our care giving staff are actively encouraged to achieve the highest available levels of training within the residential care industry. We have used the three- level ACE Education Programme developed by Health Ed Trust for many years. We have an on-site Certified ACE Assessor who is able to assist caregivers to work through each assessment level.

We pay the course fees for all staff working through the ACE Programme and those who achieve ACE qualifications are elevated to higher wage levels. For example, a caregiver with the highest ACE National Certificate qualification can currently expect to be paid at a rate more than 10% higher than a caregiver with no qualifications. Having a larger proportion of ACE-qualified care giving staff improves our overall standard of care, makes the work more fulfilling and therefore helps us maintain a more stable workforce.

Birchleigh care staff attend regular in-service training both onsite and through outside organisations.